Another question: Why should we upgrade to 4.0? You charge
more for this version as it's a canned package that we don't need. What do
you mean by "since it does not appear you have upgraded to v 4"? Are you
forcing everyone to pay more for the same product in order to have
support?
From
others on the list, this problem exists in any of your versions. 2.06.16
runs with us with the exception noted below. Your 3.0X version does not
work with us. Every time we've installed it; we've reverted back and from
others on the list; it appears it is also the same.
It is
our understanding that your provide support to those that have a SA with
you. We pay you for this. Our SA is current and has been since
2001.
Please
explain your words.
-Erik
-----Original Message-----Erik,
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, March 06, 2006 7:19 PM
To: [EMAIL PROTECTED]
Subject: [139-0B9B7BC7-18FF] Declude not inserting headers and Marking
Our tracking and fixing of bugs is done on the latest version of Declude. This would be v 3.0.6 (since it does not appear you have upgraded to v 4). You will have to install the latest v 3 of the software and report whether you continue to experience this issue.
As for the broken headers in general, all instances we have thus far seen of this have been spam sent from broken email clients. Because of the way the emails are processed, making changes at the present time to the header handling creates a high risk of causing serious problems elsewhere in the email. We are in the process of making several changes to the software, among which we have included a complete retooling of the header handling.
David Franco-Rocha
Declude Technical / Engineering
From: "Erik" <[EMAIL PROTECTED]>
Sent: Fri, 03 Mar 2006 22:12:23 -0500
To: <[EMAIL PROTECTED]>
Subject: Declude not inserting headers and Marking
Hello,
In a discussion on your list for the thread: "Re: [Declude.JunkMail]
Damaged Image Files":
Attached is an email with the "broken" image mentioned as well as our Imail
log and Declude log of that email.
The email "passed" through Declude and did not insert any Declude headers or
marking.
Note that this email was forwarded; but it was forwarded to another
"virtual" domain on the same server; same Imail, same Declude.
Running Declude version 2.06.16 / Imail 8.22
-Erik
