Then I would contact customer service to have them flip the switch so you
can place support tickets.


Kevin

> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On 
> Behalf Of Gary Steiner
> Sent: Thursday, September 07, 2006 5:17 PM
> To: declude.junkmail@declude.com
> Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new 
> case management module
> 
> 
> Interesting.  If I log in to my account on the Declude web 
> site, there is no option listed for the new CRM module.  It 
> is not that it is grayed out as described below.  It just 
> isn't there.  And I do have a current service agreement.
> 
> So, since according to this message we can no longer use 
> [EMAIL PROTECTED], and the supposed new CRM module doesn't 
> seem to be available, how do we contact Declude support?
> 
> By the way, the reason I was trying to contact Declude 
> support is that I was investigating the latest all_list.dat 
> file, and found that the download link on the Declude web 
> site is now no longer valid.  (The download link for the 
> Declude GUI didn't work either, as well as the link for the 
> demo copy of Sniffer.)  Seems that when Declude updated their 
> web site they forgot to check the one thing on the web site 
> that an existing customer is most likely to use, such as all 
> their download links.
> 
> And they wonder why we get upset.
> 
> 
> -------- Original Message --------
> > From: [EMAIL PROTECTED]
> > Sent: Thursday, September 07, 2006 7:44 PM
> > To: [EMAIL PROTECTED]
> > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat
> > 
> > Thank you for submitting a ticket to support. Your ticket number is 
> > [17D-0C9324FF-DB7C].
> > 
> > Please keep this ticket number for your records and include 
> it in the 
> > subject (including brackets) of all future emails regarding this 
> > issue.
> > 
> > The response time during business hours is usually within 
> 24 hours, if 
> > you have had no response in this time please do not 
> hesitate to call 
> > our support number 1-866-332-5833
> > 
> > IMPORTANT NOTICE
> > 
> > Declude is migrating to a new CRM business solution which 
> includes a 
> > new case management module.  We will begin using this feature 
> > beginning the week of 28 August, the result of this action 
> means that 
> > Declude will no longer accept and create support cases 
> using the email 
> > address [EMAIL PROTECTED]
> > 
> > You will need to login into your Declude account to submit 
> a case.  If 
> > you can not submit a case due to the option being "grayed out" this 
> > means that you do not have an active service agreement.  
> Call customer 
> > care 866-332-5822 #3 to purchase or renew a service agreement.
> > 
> > 
> > We understand that this will be awkward and/or unwanted, 
> however our 
> > goal is to continue servicing our paying customers.
> >  
> > Thank You.
> > Declude Technical Support
> 
> 
> 
> 
> 
> ---
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> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
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> at http://www.mail-archive.com.
> 
> 



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