I saw the phone number in the original message, but that doesn't change the rest of the message. The point is how can a company whose business is email and the internet exclude all forms of communication except for the telephone? And even an automated message from their [former] support communication method did not come out and say that. What it says is if you haven't heard from them in 24 hours after you have tried to contact them via the web or email, then call them. It doesn't say anything about flipping switches.
If they wish to limit all customer communication to the telephone, then why don't they just come out and say "we refuse to talk to any of our customers unless they call us" ? It is Declude's fault for encouraging us to use email as the primary form of communication all this time, and now arbitrarily cutting it off. The real question is when we pay for an annual service contract, exactly what are we getting? Apparently a lot less than we were receiving before August 28th. -------- Original Message -------- > From: "Jay Sudowski - Handy Networks LLC" <[EMAIL PROTECTED]> > Sent: Friday, September 08, 2006 12:57 AM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management > module > > I think it means you have to pick up the phone and call them. > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary > Steiner > Sent: Friday, September 08, 2006 12:12 AM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > management module > > It's a catch-22. You send a message to [EMAIL PROTECTED] and get a > reply back saying that they will no longer pay attention to messages > sent to [EMAIL PROTECTED] > > What does it mean when customers have to try to get in touch with > Declude so that they "flip the switch" so that the customer can get in > touch with Declude? > > > -------- Original Message -------- > > From: "Kevin Bilbee" <[EMAIL PROTECTED]> > > Sent: Thursday, September 07, 2006 9:32 PM > > To: declude.junkmail@declude.com > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > management module > > > > Then I would contact customer service to have them flip the switch so > you > > can place support tickets. > > > > > > Kevin > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > > Behalf Of Gary Steiner > > > Sent: Thursday, September 07, 2006 5:17 PM > > > To: declude.junkmail@declude.com > > > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > > case management module > > > > > > > > > Interesting. If I log in to my account on the Declude web > > > site, there is no option listed for the new CRM module. It > > > is not that it is grayed out as described below. It just > > > isn't there. And I do have a current service agreement. > > > > > > So, since according to this message we can no longer use > > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > > seem to be available, how do we contact Declude support? > > > > > > By the way, the reason I was trying to contact Declude > > > support is that I was investigating the latest all_list.dat > > > file, and found that the download link on the Declude web > > > site is now no longer valid. (The download link for the > > > Declude GUI didn't work either, as well as the link for the > > > demo copy of Sniffer.) Seems that when Declude updated their > > > web site they forgot to check the one thing on the web site > > > that an existing customer is most likely to use, such as all > > > their download links. > > > > > > And they wonder why we get upset. > > > > > > > > > -------- Original Message -------- > > > > From: [EMAIL PROTECTED] > > > > Sent: Thursday, September 07, 2006 7:44 PM > > > > To: [EMAIL PROTECTED] > > > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > > > > > > > Thank you for submitting a ticket to support. Your ticket number > is > > > > [17D-0C9324FF-DB7C]. > > > > > > > > Please keep this ticket number for your records and include > > > it in the > > > > subject (including brackets) of all future emails regarding this > > > > issue. > > > > > > > > The response time during business hours is usually within > > > 24 hours, if > > > > you have had no response in this time please do not > > > hesitate to call > > > > our support number 1-866-332-5833 > > > > > > > > IMPORTANT NOTICE > > > > > > > > Declude is migrating to a new CRM business solution which > > > includes a > > > > new case management module. We will begin using this feature > > > > beginning the week of 28 August, the result of this action > > > means that > > > > Declude will no longer accept and create support cases > > > using the email > > > > address [EMAIL PROTECTED] > > > > > > > > You will need to login into your Declude account to submit > > > a case. If > > > > you can not submit a case due to the option being "grayed out" > this > > > > means that you do not have an active service agreement. > > > Call customer > > > > care 866-332-5822 #3 to purchase or renew a service agreement. > > > > > > > > > > > > We understand that this will be awkward and/or unwanted, > > > however our > > > > goal is to continue servicing our paying customers. > > > > > > > > Thank You. > > > > Declude Technical Support > > > > > > > > > > > > > > > > > > --- > > > This E-mail came from the Declude.JunkMail mailing list. To > > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > > type "unsubscribe Declude.JunkMail". The archives can be found > > > at http://www.mail-archive.com. > > > > > > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
