I believe they have instructions for "urgent" support, e.g. [EMAIL PROTECTED] (not sure if I remember it right). I would definitely call and leave a message for support with return number!
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick Baranowski Sent: Saturday, September 29, 2007 4:12 PM To: [email protected] Subject: RE: [Declude.JunkMail] HELP, Declude stoped functioning I would at least temporally disable Declude until you can get a hold of support. At least you can get mail flowing. > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy > Armbrecht > Sent: Saturday, September 29, 2007 12:42 PM > To: [email protected] > Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning > > does declude monitor this list off hours? we are receiving complaints by > the minute from our customers and I cannot wait until Monday morning for > someone to find my emails to support and voice mails. > > > > ------- > > Randy A. > Technical Support Director > Global Web Solutions, Inc. > 804-442-5300 > globalweb.net > > ----- Original Message ----- > From: "Darrell ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Saturday, September 29, 2007 11:30 AM > Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning > > > > You will need to contact Declude at this point. There is nothing we can > > do to help you out since the key is showing as expired thus is will not > > process messages. > > > > Darrell > > ---------------------------------- > > Check out http://www.invariantsystems.com for utilities for Declude, > > Imail, mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring, > > SURBL/URI integration, MRTG Integration, and Log Parsers. > > > > > > Randy Armbrecht wrote: > >> Darrell, > >> > >> thanks for thew quick response... > >> > >> process is running; but only at 3 threads and 0% CPU. > >> > >> do have a diags.txt file; looking into that it shows at bottom: > >> [81CDE419-BDA4-44DB-9090-89C4A7492A98] IS EXPIRED KEY > >> > >> but we just renewed this yesterday.. > >> > >> > >> ------- > >> > >> Randy A. > >> Technical Support Director > >> Global Web Solutions, Inc. > >> 804-442-5300 > >> globalweb.net > >> > >> > >> ----- Original Message ----- From: "Darrell > >> ([EMAIL PROTECTED])" <[EMAIL PROTECTED]> > >> To: <[email protected]> > >> Sent: Saturday, September 29, 2007 10:10 AM > >> Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning > >> > >> > >>> Randy, > >>> > >>> Is the decludeproc service started? > >>> > >>> Also, in the declude folder to you have a diags text file? > >>> > >>> Darrell > >>> ---------------------------------- > >>> Check out http://www.invariantsystems.com for utilities for Declude, > >>> Imail, mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring, > >>> SURBL/URI integration, MRTG Integration, and Log Parsers. > >>> > >>> > >>> Randy Armbrecht wrote: > >>>> apologixe for false alarm; after re-install of earlier version > (4.3.46) > >>>> I saw messages goinf into proc folder, so assumprtion was made it was > >>>> working; but apparewntly my mistake for assuming. No declude logs > >>>> being generated so it still appears to be not functioning > >>>> > >>>> > >>>> > >>>> ------- > >>>> > >>>> Randy A. > >>>> Technical Support Director > >>>> Global Web Solutions, Inc. > >>>> 804-442-5300 > >>>> globalweb.net > >>>> > >>>> > >>>> ----- Original Message ----- From: "Randy Armbrecht" > >>>> <[EMAIL PROTECTED]> > >>>> To: <[email protected]> > >>>> Sent: Saturday, September 29, 2007 9:24 AM > >>>> Subject: Re: [Declude.JunkMail] HELP, Declude stoped functioning > >>>> > >>>> > >>>>> We have experienced the same issue - as of 1.30pm friday our declude > >>>>> just stopped working; all attempts to restart it are not working - > >>>>> we've rebooted, re-installed, etc. > >>>>> > >>>>> We did just renew our SA with declude at 12.30pm yesterday; I'm > >>>>> wondering if that has anything to do with it. > >>>>> > >>>>> Declude - please contact me! I've emailed "urgent at declude" and > left > >>>>> a voice mail on your support line > >>>>> > >>>>> Randy A. > >>>>> Global Web Solutions Inc > >>>>> 804-442-56300 > >>>>> > >>>>> > >>>>> ----- Original Message ----- From: "Serge" <[EMAIL PROTECTED]> > >>>>> To: <[email protected]> > >>>>> Cc: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> > >>>>> Sent: Wednesday, September 26, 2007 3:02 PM > >>>>> Subject: [Declude.JunkMail] HELP, Declude stoped functioning > >>>>> > >>>>> > >>>>>> Dear Support, > >>>>>> > >>>>>> Today my declude stoped functioning > >>>>>> Nothing being writen to the logs since 14:00 local time (GMT) > >>>>>> Imail smtp delivery still pointing to declude.exe Rebooting did > not > >>>>>> help > >>>>>> > >>>>>> what is going on ? > >>>>>> Please help, very urgent > >>>>>> > >>>>>> Serge Dergham > >>>>>> Cefib Internet > >>>>>> Av de la Nation > >>>>>> B.P. E1172 > >>>>>> Bamako, Mali > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> --- > >>>>>> This E-mail came from the Declude.JunkMail mailing list. To > >>>>>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > >>>>>> type "unsubscribe Declude.JunkMail". The archives can be found > >>>>>> at http://www.mail-archive.com. > >>>>>> > >>>>> > >>>>> > >>>>> > >>>>> > >>>>> --- > >>>>> This E-mail came from the Declude.JunkMail mailing list. To > >>>>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > >>>>> type "unsubscribe Declude.JunkMail". The archives can be found > >>>>> at http://www.mail-archive.com. > >>>>> > >>>> > >>>> > >>>> > >>>> > >>>> --- > >>>> This E-mail came from the Declude.JunkMail mailing list. To > >>>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > >>>> type "unsubscribe Declude.JunkMail". The archives can be found > >>>> at http://www.mail-archive.com. > >>>> > >>> > >>> -- > >>> > >>> > >>> > >>> --- > >>> This E-mail came from the Declude.JunkMail mailing list. To > >>> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > >>> type "unsubscribe Declude.JunkMail". The archives can be found > >>> at http://www.mail-archive.com. > >>> > >> > >> > >> > >> > >> --- > >> This E-mail came from the Declude.JunkMail mailing list. To > >> unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > >> type "unsubscribe Declude.JunkMail". The archives can be found > >> at http://www.mail-archive.com. > >> > > > > -- > > > > > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > type "unsubscribe Declude.JunkMail". The archives can be found > > at http://www.mail-archive.com. > > > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
