Wow. One thing immediately pops into my head...these people are greedy as hell!

Prices continue to rise with each successive version, and they continue this odd behavior of not selling software subscriptions, but instead charging 65% of the original price for upgrades. This might be all fine and dandy except for the fact that they are on a one-year upgrade cycle, they stop updating previous versions, and you don't get a support contract with your purchase. Of course this flies in the face of the reality of the market where hosting is heavily commoditized and only getting worse.

SmarterMail works well, but it's a shame that they don't understand the economies of their customers, and that works against them. I would definitely argue that by not offering a software subscription at a reasonable and standard market rate of 30% of full retail price, they fail to capture a good deal of upgrade potential and therefore upgrade revenue, and they lose goodwill by having fewer customers due to this pricing. They also lose customers by only offering 45 days (formerly 30 days) of protection for new purchases, so anyone thinking about buying it now would be better off waiting for the release just to guarantee that they weren't stuck on an unsupported version of the product. That's hugely boneheaded of them. So it would be close to a wash in revenue to do something as typical and expected as to have a software subscription for a standard market rate.

Matt




Hirthe, Alexander wrote:
or maybe not? :-)
http://www.smartertools.com/forums/t/17365.aspx

Thanks for the info, I'll give it a try.

________________________________________
Von: [EMAIL PROTECTED] [EMAIL PROTECTED] im Auftrag von Gary Steiner [EMAIL 
PROTECTED]
Gesendet: Montag, 10. März 2008 21:00
An: declude.junkmail@declude.com
Betreff: re: AW: [Declude.JunkMail] Hardware upgrade -Software Crossgrade?

If you are going to purchase SmarterMail, you may want to wait a little as they 
are about to release a new version.  5.x is currently in beta.

http://www.smartertools.com/forums/38.aspx



-------- Original Message --------
From: "Hirthe, Alexander" <[EMAIL PROTECTED]>
Sent: Monday, March 10, 2008 10:59 AM
To: "declude.junkmail@declude.com" <declude.junkmail@declude.com>
Subject: AW: [Declude.JunkMail] Hardware upgrade -Software Crossgrade?

Hi,


Ø  Alexander, you are really citing two problems with your scale and 
performance.
That's true, and I'm sure I will install IMail 8 on the new server to get an 
easier migration. (and to be sure, to work on just one case)
That's the thing I must do, exchange the hardware. To small disks, to slow CPU. 
RAM would be ok.
The second part (Update the Software) would be nice, even if there will be more 
support calls after upgrading.


Ø  My suggestion is that both problems would be relieved by introducing a mail 
gateway in front of your mailboxes. In the Windows world, Alligate and XWall 
are popular with Declude/Sniffer users on this list and the Sniffer support 
list. With either one, I think you will find that the gateway will take the 
brunt of the antispam effort, leaving the back-end server to service mailbox 
connections and requests.
We use NoSpamToday as a front end server, and this lowers the incoming spam 
very well.

The "problem" is, we are getting more and more customers :-) and they all want 
a good working email system.


Ø  If your existing hardware is old, you could replace the fans and disks and 
have it become your new gateway, while you purchase some new hardware for your 
back-end, which will scale much higher than before once the back-end has to do 
less antispam processing.
We bought a new piece of hardware for the frontend Antispamserver.....


Ø  p.s. Did you have a third problem? Were you implying that the feature-set of 
IMail is no longer to your liking?
Is there anyone really using IMail 9? Especially if you had Imail 8 before?

I'm paying about 1000$ every year, and I haven't seen a really good working 
version of IMail since 8.22.
I tried it on my testserver, put some domains on it, and it didn't worked like 
it should.
I called support, mailed support and it was not getting better.
So I put it away and tried it some month later again. IMail 9 was (is) getting 
better and better, but still it's not as stable as I want it.

Today I installed Smartermail and it's nice, easy to handle, has a nice 
webinterface, and it's *cheap*.
I thought about dumping the IMail SA and buy Smartermail for that price :)

That's the reason for the Mail. IMail 8 is working, but it's old.
And I think, there could be a better software than IMail 8 :-)

Alex






________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Hirthe, Alexander
Sent: Monday, March 10, 2008 1:44 AM
To: declude.junkmail@declude.com
Subject: [Declude.JunkMail] Hardware upgrade -Software Crossgrade?
Hello,

we are going to move to an new hardware.

At the moment we are running Imail 8, Declude, Sniffer. It works, but Spam 
detection is not perfect and overall system performance is getting worse.

Should we

-          wait for IMail 10?

-          use IMail 9?

-          stay with Imail 8?

-          move to Smartermail?

We host about 200 domains, with about 2000 Mailboxes.

Alex

________________________________

Siller AG, Wannenaeckerstrasse 43, 74078 Heilbronn
Vorstand: Prof. H.-F. Siller (Vorsitzender), Joern Buelow, Ralf Michi
Aufsichtsratsvorsitzender: Armin Sohler
Reg. Gericht Stuttgart, HRB 107707, Ust-Id Nr. DE145782955

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Vorstand: Prof. H.-F. Siller (Vorsitzender), Joern Buelow, Ralf Michi
Aufsichtsratsvorsitzender: Armin Sohler
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Siller AG, Wannenaeckerstrasse 43, 74078 Heilbronn
Vorstand: Prof. H.-F. Siller (Vorsitzender), Joern Buelow, Ralf Michi
Aufsichtsratsvorsitzender: Armin Sohler
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