I did not answer to your previous email, to avoid spending time on this discussion, but as you have repeated your statement about my supposedly "rude" reaction I think I have to explain what has happened in detail.
On 22/01/16 15:38, Pedro Rosmaninho wrote: > As for the rudeness of the feedback of real world users. If they passed > that feedback to you like why didn't you or Italo *simply filtered and > presented that feedback in a polite manner*? If you consider my words as rude, you have never seen a real "rude" reaction from myself. When I realized that what I considered a bug of the 5.1 beta was instead a supposed improvement, I asked a number of Italian users their opinion and they all confirmed my POV. So, I wrote a personal email to Kendy to raise the issue, and avoid a public discussion. After a couple of days, I escalated to the mailing list as I did not get any answer (and we were already at RC1), to get some feedback. >>> As for Italo complaints, I find them very unfair since he was really >>> aggressive and even issued threats when he just complained in a really >>> late stage of the development process for 5.1. Sorry, but I do not see the threat in my words. If a software becomes unusable for a large number of users (Impress is not the most used LO module, but is replacing PowerPoint for companies migrating from MS Office to LibreOffice, and as such must be usable), I am worried. The situation will improve with RC3, but the fact that users can access slide masters with a single click of the mouse represents an issue for all large implementations were users are not allowed to edit slide masters (because they are part of the visual identity). Microsoft Office and Apple Keynote are forcing users to make a specific choice to access slide masters. LibreOffice Impress was based on the same concept. We were training users not to access that submenu to avoid issues, and to ask their tech support for changes to slide masters. With the new menu, basic users can access slide views and slide masters with one click. If they choose slide master instead of slide view, and make a change, they can damage the entire presentation. If this happens (based on my experience, I can tell you that this will happen quite frequently), users will call tech support (because they do not understand where the issue come from) and this will increase the cost of LibreOffice support. We must be extremely careful about the overall cost of ownership of LibreOffice, because Microsoft is trying to convince organizations that migrating to LibreOffice will increase their costs. Creating a potential increase of calls to tech support is something that we should avoid. Maybe, this is something that the author of the change to the Impress UI has not foreseen, because he was not aware of Impress usage patterns inside large organizations. >> Yes it was a bit aggressive, but that's the feedback of real users in >> real-world usage... If changes are not communicated (and the fact that they are discussed during design hangouts means that they are not communicated, at least to people in touch with users, who are not involved in design but are impacted by changes to the UI), you cannot expect a nice and sweet reaction by people who see their work affected by the changes. If you think that these people should participate in design hangouts, then you should place these hangouts outside working hours, manage the hangout in their native language as they are not fluent in English, and publicize the hangouts in a better way. This is my last email on the subject of the Impress Mode Toolbar for LibreOffice 5.1. After the launch of LibreOffice 5.1 I will be happy to provide my feedback on the UI changes, and - for sue - I will do it way before they are implemented. -- Italo Vignoli - LibreOffice Marketing & PR mobile +39.348.5653829 - email / jabber it...@libreoffice.org hangout / jabber italo.vign...@gmail.com - skype italovignoli GPG Key ID - 0xAAB8D5C0 DB75 1534 3FD0 EA5F 56B5 FDA6 DE82 934C AAB8 D5C0 -- To unsubscribe e-mail to: design+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/design/ All messages sent to this list will be publicly archived and cannot be deleted