I'm running lucid.  This was confusing for me also.  I got a
subscription request, and saw the notification, and dug around in the
empathy client for a while before I eventually noticed the indicator was
colored and there was an address under the Chat menu item which could be
clicked to respond.

But why not also have a way to respond in the empathy client?

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Visual notification for/correct user response to incoming voice calls and 
subscription requests not obvious
https://bugs.launchpad.net/bugs/440865
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