It's aggravated by the fact that when I select a VOIP call, the dialog that
than says "accept/refuse" usually pops up underneath everything.

Maybe in the VOIP case, the indicator should have accept/refuse options *in
the indicator*, so you select one or the other, and the conversation pops up
immediately as a result?

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Visual notification for/correct user response to incoming voice calls and 
subscription requests not obvious
https://bugs.launchpad.net/bugs/440865
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