Irene Huang wrote:
> You are correct that the interface taxonomy are not related to the
> support model. However, it seems that many ARC cases don't include the
> support model. There's no area for us to specify the support model of a
> module in the ARC one-pager template.
What does the warranty support level have to do with the software
architecture of the component? Nothing at all.
I can understand the inverse relationship - a poor software architecture
usually means greater support costs as your customers find that the
component does not meet their expectations.
In the end, the ARC reviewers are not the consumers of the warranty info.
And, except for a few customers who hang out here (Hi BenR...), I seriously
doubt any of them would even think of google()ing
site:www.opensolaris.org/os/community/arc/caselog/
for service and support info.
Your release notes, man pages and desktop about boxes are the propoer
place for this type of info - places where one might expect the customer
to actually look.
-John (the other one)
