Brian Cameron wrote:
>> You are correct that the interface taxonomy are not related to the
>> support model. However, it seems that many ARC cases don't include the
>> support model. There's no area for us to specify the support model of a
>> module in the ARC one-pager template.
>
> ARC has a sort of black & white worldview. If it's Volatile or higher
> then it is supported. If it is Private, then it is not supported.
Actually, I'd say it's even clearer than that - if it's shipped in a product,
it's supported, and what level of support it receives is not the ARC's concern,
but between the C-Team/P-Team/etc. and the support organization.
The support level may be "will only issue a patch if it's a security hole",
"will only issue a patch if a customer with a support contract escalates",
"will include any fixes provided by the community in the next release", or
some other level of support - that's all stuff to put in your C-Team
Checklist, not your ARC case.
--
-Alan Coopersmith- alan.coopersmith at sun.com
Sun Microsystems, Inc. - X Window System Engineering
