Hello Eivind,
Thank you for submitting this bug and reporting a problem with hplip.  You made 
this bug report some time ago and Ubuntu and hplip have been updated since 
then. 

Could you confirm that this is no longer a problem and that we can close the 
ticket? 
If it is still a problem, are you still interested in finding a solution to 
this bug? 
If you are, could you let us know and, in the current version, could you run 
the following (only once):
apport-collect 308257
and upload the updated logs and and any other logs that are relevant for this 
particular issue. 

Thank you again for helping make Ubuntu and hplip better. 
G

** Changed in: hplip (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/308257

Title:
  hp-toolbox and others fail to find cups printers due to charset issues

Status in HPLIP:
  Triaged
Status in hplip package in Ubuntu:
  Incomplete

Bug description:
  Distro: Gentoo
  Printer: HP Photosmart D7160

  My problem is that none of the hplip tools are able to detect my cups
  printers.  I've traced to issue down to the cupsext module.

  The call to cupsext.getPrinters() returns an empty list when run by
  e.g. hp-toolbox.  If I run this function in a python shell manually,
  the call works as expected (~6 printers are returned).

  I used strace for extra information, and noticed error messages in the
  cups http response about an unsupported character set (iso-8859-1).

  Running e.g. hp-toolbox as 
     $ LANG=C hp-toolbox
  works.

  My normal locale is no_NO.

  Trying to provoke this error by calling cupsext.getPrinters() manually
  in a python shell has so far failed, no LANG settings have been able
  to provoke the error, it only happens when called by hplip tools like
  hp-toolbox and hp-check.

  The attached hp-check.log is run using my normal locale (no_NO), when
  run with LANG=C, it is able to find printers.  For some reason,
  running hp-check as root allways fails to find the printers, no matter
  how I set the LANG variable, while as a normal user, setting LANG=C
  works.

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