Hello Itcons,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu and hplip have been updated since
then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 503471
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/503471
Title:
pdf printing on karmic fails: Backend "hp" returned status 1 (failed)
Status in hplip package in Ubuntu:
Incomplete
Bug description:
Binary package hint: cups
Using cups CUPS Version 1.4.1 from Karmic Koala, I have problems
printing PDF Files.
The message in the Webinterface is: abgebrochen
"/usr/lib/cups/backend/hp failed"
Printer is: HP Color LaserJet 2550L
This is the /var/log/cups/error_log extract:
[05/Jan/2010:18:44:01 +0100] [Job 67] Starting renderer with command: "cat"
D [05/Jan/2010:18:44:01 +0100] [Job 67] Starting process "kid3" (generation 1)
D [05/Jan/2010:18:44:01 +0100] [Job 67] Starting process "kid4" (generation 2)
D [05/Jan/2010:18:44:01 +0100] [Job 67] Starting process "renderer"
(generation 2)
D [05/Jan/2010:18:44:01 +0100] [Job 67] JCL: 12345X@PJL
D [05/Jan/2010:18:44:01 +0100] [Job 67] <job data>
D [05/Jan/2010:18:44:01 +0100] [Job 67]
D [05/Jan/2010:18:44:01 +0100] [Job 67]
D [05/Jan/2010:18:44:01 +0100] [Job 67] Closing renderer
D [05/Jan/2010:18:44:01 +0100] [Job 67] renderer exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67] kid4 exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67] kid3 finished
D [05/Jan/2010:18:44:01 +0100] [Job 67] kid3 exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67] pdf-to-ps exited with status 0
D [05/Jan/2010:18:44:01 +0100] [Job 67]
D [05/Jan/2010:18:44:01 +0100] [Job 67] Closing foomatic-rip.
D [05/Jan/2010:18:44:01 +0100] [Job 67] STATE: +connecting-to-device
D [05/Jan/2010:18:44:01 +0100] [Job 67] prnt/backend/hp.c 720: ERROR: cannot
open device stat=12: hp:/usb/hp_color_LaserJet_2550_series?serial=00CNHHC16118
D [05/Jan/2010:18:44:01 +0100] [Job 67] Backend returned status 1 (failed)
D [05/Jan/2010:18:44:01 +0100] [Job 67] End of messages
D [05/Jan/2010:18:44:01 +0100] [Job 67] printer-state=3(idle)
D [05/Jan/2010:18:44:01 +0100] [Job 67]
printer-state-message="/usr/lib/cups/backend/hp failed"
D [05/Jan/2010:18:44:01 +0100] [Job 67] printer-state-reasons=none
On another note, using the post from the following bugreport fixes the
issue:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/407344/
Nevertheless, Downgrading to cups 1.3.9–1 seems not the optimal choice and
the bug should be fixed in future releases of Cups. Spent the whole day
troubleshooting the printer setup in a network installation, finding out at the
end that cups is instable.
Please give any comments or hints how I can help in fixing this issue. Thanks.
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