Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: hplip (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1789184
Title:
toolbox.py crashed with AttributeError in initUI(): 'DevMgr5' object
has no attribute 'DiagnoseQueueAction'
Status in HPLIP:
New
Status in hplip package in Ubuntu:
Confirmed
Bug description:
This crash happened when I chose "Device Manager" from the HP icon in
the taskbar.
ProblemType: Crash
DistroRelease: Ubuntu 18.10
Package: hplip-data 3.18.7+dfsg1-1
ProcVersionSignature: Ubuntu 4.17.0-6.7-generic 4.17.9
Uname: Linux 4.17.0-6-generic x86_64
ApportVersion: 2.20.10-0ubuntu9
Architecture: amd64
CupsErrorLog:
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 27 11:06:37 2018
Dependencies:
gcc-8-base 8.2.0-4ubuntu1
libc6 2.27-3ubuntu1
libgcc1 1:8.2.0-4ubuntu1
liblzma5 5.2.2-1.3
xz-utils 5.2.2-1.3
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationDate: Installed on 2014-07-15 (1504 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140520)
InterpreterPath: /usr/bin/python3.6
Lpstat:
device for HP-Deskjet-D5500-series-2:
dnssd://Deskjet%20D5500%20series%20%5BF53AD4%5D._pdl-datastream._tcp.local/
device for MP210-series: usb://Canon/MP210%20series?serial=638BE0&interface=1
device for PDF: cups-pdf:/
MachineType: Gigabyte Technology Co., Ltd. GA-890GPA-UD3H
PackageArchitecture: all
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/MP210-series.ppd', '/etc/cups/ppd/PDF.ppd',
'/etc/cups/ppd/HP-Deskjet-D5500-series-2.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/MP210-series.ppd: Permission denied
grep: /etc/cups/ppd/PDF.ppd: Permission denied
grep: /etc/cups/ppd/HP-Deskjet-D5500-series-2.ppd: Permission denied
ProcCmdline: /usr/bin/python3 /usr/bin/hp-toolbox
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.17.0-6-generic
root=UUID=0889d734-ea91-4bdb-9d16-2a0a923ad3d1 ro quiet splash vt.handoff=1
Python3Details: /usr/bin/python3.6, Python 3.6.6+, python3-minimal, 3.6.6-1
PythonArgs: ['/usr/bin/hp-toolbox']
PythonDetails: /usr/bin/python2.7, Python 2.7.15, python-minimal, 2.7.15-3
SourcePackage: hplip
Title: toolbox.py crashed with AttributeError in initUI(): 'DevMgr5' object
has no attribute 'DiagnoseQueueAction'
UpgradeStatus: Upgraded to cosmic on 2018-03-24 (155 days ago)
UserGroups: adm cdrom dip docker kvm libvirt libvirtd lpadmin lxd plugdev
sambashare sudo
dmi.bios.date: 07/23/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FD
dmi.board.name: GA-890GPA-UD3H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias:
dmi:bvnAwardSoftwareInternational,Inc.:bvrFD:bd07/23/2010:svnGigabyteTechnologyCo.,Ltd.:pnGA-890GPA-UD3H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-890GPA-UD3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-890GPA-UD3H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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