Happened again. Bug did not seem to submit report once more. Screenshot as per comment #2 Report was produced which I managed to see the details but sending report did not return a bug ID.
See this from terminal where I carried out action 1a in comment #3. Still no bug ID. dave@dave-ThinkPad-T410:~$ ls -alt /var/crash total 21384 -rw-r----- 1 gdm whoopsie 21887221 Mar 2 23:32 _usr_bin_gnome-shell.121.crash drwxrwsrwt 2 root whoopsie 4096 Mar 2 23:32 . drwxr-xr-x 14 root root 4096 Jul 25 2018 .. dave@dave-ThinkPad-T410:~$ sudo ubuntu-bug /var/crash/_usr_bin_gnome-shell.121.crash [sudo] password for dave: dave@dave-ThinkPad-T410:~$ ls -alt /var/crash total 21596 drwxrwsrwt 2 root whoopsie 4096 Mar 3 07:22 . -rw------- 1 whoopsie whoopsie 0 Mar 3 07:22 _usr_bin_gnome-shell.121.uploaded -rw-r--r-- 1 root whoopsie 0 Mar 3 07:22 _usr_bin_gnome-shell.121.upload -rw-r----- 1 gdm whoopsie 22105281 Mar 3 07:18 _usr_bin_gnome-shell.121.crash drwxr-xr-x 14 root root 4096 Jul 25 2018 .. dave@dave-ThinkPad-T410:~$ See this from terminal where I carried out action 1b in comment #3. No form was automatically opened in web browser (I use Firefox) dave@dave-ThinkPad-T410:~$ sudo apport-cli /var/crash/_usr_bin_gnome-shell.121.crash [sudo] password for dave: *** Send problem report to the developers? After the problem report has been sent, please fill out the form in the automatically opened web browser. What would you like to do? Your options are: S: Send report (22.1 MB) V: View report K: Keep report file for sending later or copying to somewhere else I: Cancel and ignore future crashes of this program version C: Cancel Please choose (S/V/K/I/C): S dave@dave-ThinkPad-T410:~$ Carried out Step 2 in comment #3 but it was only showing the same one from 14th Feb 2020 as per comment #9 Although I carry out full updates and upgrades regularly I will once more carry out the instructions in comment #10. I will retain the contents of /var/crash for now and only report back here if necessary. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1863400 Title: gnome-shell reports problem on boot Status in gnome-shell package in Ubuntu: Incomplete Bug description: Problem reported at boot but does not seem to collect data and send, just does nothing. See attached screenshot of window. Still able to use laptop. This file exists in /var/crash -rw-r----- 1 gdm whoopsie 21900809 Feb 14 22:01 _usr_bin_gnome-shell.121.crash The time of this file must have been at last shutdown which did take a little longer than usual. Description: Ubuntu 18.04.4 LTS Release: 18.04 gnome-shell: Installed: 3.28.4-0ubuntu18.04.3 Candidate: 3.28.4-0ubuntu18.04.3 Version table: *** 3.28.4-0ubuntu18.04.3 500 500 http://gb.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages 100 /var/lib/dpkg/status 3.28.3+git20190124-0ubuntu18.04.2 500 500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages 3.28.1-0ubuntu2 500 500 http://gb.archive.ubuntu.com/ubuntu bionic/main amd64 Packages ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.28.4-0ubuntu18.04.3 ProcVersionSignature: Ubuntu 4.15.0-76.86-generic 4.15.18 Uname: Linux 4.15.0-76-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Sat Feb 15 06:21:53 2020 DisplayManager: gdm3 InstallationDate: Installed on 2018-11-17 (454 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1863400/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
