1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
**NO LOG**
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
**NO LINKS**
I have actually reinstalled ubuntu since I reported this bug, but I started
having the issue again. It just crashed this morning while i was
physically working on it. Screens stayed on, mouse and keyboard were
unresponsive. I performed a hard reboot and ran the command you asked.
Attached is the result.
On Tue, May 26, 2020 at 9:55 PM Daniel van Vugt <1880...@bugs.launchpad.net>
wrote:
> Also if the freeze happens again then immediately after rebooting please
> run:
>
> journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
>
> ** Tags added: amdgpu
>
> ** Package changed: xorg (Ubuntu) => xorg-server (Ubuntu)
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1880728
>
> Title:
> Xorg freeze
>
> Status in xorg-server package in Ubuntu:
> Incomplete
>
> Bug description:
> was logged in through team viewer and got kicked out. when i was able
> to physically access the machine the screens were on, but was not able
> to move the mouse or interact with the computer. performed hard
> reboot to get it back on.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
> Uname: Linux 5.4.0-31-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CasperMD5CheckResult: skip
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 26 11:24:02 2020
> DistUpgraded: Fresh install
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX
> 470/480/570/570X/580/580X/590] [1002:67df] (rev c7) (prog-if 00 [VGA
> controller])
> Subsystem: PC Partner Limited / Sapphire Technology Radeon RX 470/480
> [174b:e347]
> InstallationDate: Installed on 2020-05-09 (16 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> MachineType: Micro-Star International Co., Ltd. MS-7A34
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic
> root=UUID=595b2c33-123b-4c4d-be9f-f87ce6ce8733 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/08/2019
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: A.LM
> dmi.board.asset.tag: To be filled by O.E.M.
> dmi.board.name: B350 PC MATE(MS-7A34)
> dmi.board.vendor: Micro-Star International Co., Ltd
> dmi.board.version: 2.0
> dmi.chassis.asset.tag: To be filled by O.E.M.
> dmi.chassis.type: 3
> dmi.chassis.vendor: Micro-Star International Co., Ltd.
> dmi.chassis.version: 2.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrA.LM:bd07/08/2019:svnMicro-StarInternationalCo.,Ltd.:pnMS-7A34:pvr2.0:rvnMicro-StarInternationalCo.,Ltd:rnB350PCMATE(MS-7A34):rvr2.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr2.0:
> dmi.product.family: To be filled by O.E.M.
> dmi.product.name: MS-7A34
> dmi.product.sku: To be filled by O.E.M.
> dmi.product.version: 2.0
> dmi.sys.vendor: Micro-Star International Co., Ltd.
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.101-2
> version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
> version.libgl1-mesa-glx: libgl1-mesa-glx N/A
> version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
> version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1880728/+subscriptions
>
** Attachment added: "prevboot.txt"
https://bugs.launchpad.net/bugs/1880728/+attachment/5383580/+files/prevboot.txt
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg-server in Ubuntu.
https://bugs.launchpad.net/bugs/1880728
Title:
Xorg freeze
Status in xorg-server package in Ubuntu:
Incomplete
Bug description:
was logged in through team viewer and got kicked out. when i was able
to physically access the machine the screens were on, but was not able
to move the mouse or interact with the computer. performed hard
reboot to get it back on.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
Uname: Linux 5.4.0-31-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue May 26 11:24:02 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a week
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX
470/480/570/570X/580/580X/590] [1002:67df] (rev c7) (prog-if 00 [VGA
controller])
Subsystem: PC Partner Limited / Sapphire Technology Radeon RX 470/480
[174b:e347]
InstallationDate: Installed on 2020-05-09 (16 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: Micro-Star International Co., Ltd. MS-7A34
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic
root=UUID=595b2c33-123b-4c4d-be9f-f87ce6ce8733 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/08/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: A.LM
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B350 PC MATE(MS-7A34)
dmi.board.vendor: Micro-Star International Co., Ltd
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 2.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrA.LM:bd07/08/2019:svnMicro-StarInternationalCo.,Ltd.:pnMS-7A34:pvr2.0:rvnMicro-StarInternationalCo.,Ltd:rnB350PCMATE(MS-7A34):rvr2.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7A34
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 2.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1880728/+subscriptions
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