Thank you for taking the time to report this bug and helping to make Ubuntu better.
Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug. I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1897487 Title: [iMac18,1, Cirrus Logic Generic, Speaker, Internal] No sound at all Status in alsa-driver package in Ubuntu: New Bug description: No sound from the internal speakers or headphones. Triple checked the settings and the app volume. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60 Uname: Linux 5.4.0-48-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: rd 1420 F.... pulseaudio /dev/snd/pcmC0D0c: rd 1420 F...m pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sun Sep 27 16:42:56 2020 InstallationDate: Installed on 2020-08-04 (54 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: rd 1420 F.... pulseaudio /dev/snd/pcmC0D0c: rd 1420 F...m pulseaudio Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [iMac18,1, Cirrus Logic Generic, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/16/2020 dmi.bios.vendor: Apple Inc. dmi.bios.version: 428.0.0.0.0 dmi.board.name: Mac-4B682C642B45593E dmi.board.vendor: Apple Inc. dmi.board.version: iMac18,1 dmi.chassis.type: 9 dmi.chassis.vendor: Apple Inc. dmi.chassis.version: Mac-4B682C642B45593E dmi.modalias: dmi:bvnAppleInc.:bvr428.0.0.0.0:bd06/16/2020:svnAppleInc.:pniMac18,1:pvr1.0:rvnAppleInc.:rnMac-4B682C642B45593E:rvriMac18,1:cvnAppleInc.:ct9:cvrMac-4B682C642B45593E: dmi.product.family: iMac dmi.product.name: iMac18,1 dmi.product.version: 1.0 dmi.sys.vendor: Apple Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1897487/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
