Let's use bug 2050884 to track the server issue.
And keep this issue for improving the way gnome-initial-setup handles an
inability to send data to the server.
** No longer affects: ubuntu-report (Ubuntu)
** Changed in: gnome-initial-setup (Ubuntu)
Status: Confirmed => Triaged
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to ubuntu-report in Ubuntu.
https://bugs.launchpad.net/bugs/2049670
Title:
noble: gnome-initial-setup 20 second delay & error popup
Status in gnome-initial-setup package in Ubuntu:
Triaged
Bug description:
When GNOME Initial Setup is run in Ubuntu 24.04 LTS (the current
development release), when clicking Next on the "Help improve Ubuntu"
screen, the Initial Setup pauses for 20 seconds then shows a popup
dialog (screenshot attached).
This happens regardless of whether Yes or No is chosen on that screen.
Sometimes, the app might go to the next screen and close the popup
dialog itself.
Logs
====
GNOME Initial Setup can be run from the command line by running
/usr/libexec/gnome-initial-setup --existing-user
When run from the command line, these warnings are emitted:
InitialSetup-Message: Starting gnome-initial-setup
InitialSetup-Message: Production mode: changes will be saved to disk
INFO[0003] no DCD information: couldn't open /var/lib/ubuntu_dist_channel:
open /var/lib/ubuntu_dist_channel: no such file or directory
(gnome-initial-setup): InitialSetup-WARNING **: Failed to send report
information: data were not delivered successfully to metrics server, saving for
a later automated report: couldn't send post http request: Post
"https://metrics.ubuntu.com/ubuntu/desktop/24.04": context deadline exceeded
(Client.Timeout exceeded while awaiting headers)
INFO[0107] no DCD information: couldn't open /var/lib/ubuntu_dist_channel:
open /var/lib/ubuntu_dist_channel: no such file or directory
Logs 2
======
If No is selected, the command-line warning is slightly different.
Failed to send report decline: data were not delivered successfully to
metrics server, saving for a later automated report: couldn't send
post http request: Post
"https://metrics.ubuntu.com/ubuntu/desktop/24.04": context deadline
exceeded (Client.Timeout exceeded while awaiting headers)
Other Info
==========
Perhaps the metrics server is not set up for Ubuntu 24.04 LTS yet?
This bug is related to bug 1761742 and I agree with comment #3 there.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-initial-setup/+bug/2049670/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
