Public bug reported:
When I activate the zoom feature, the screen is well magnified but the mouse
pointer stops moving when displacing the mouse, the display is frozen. A kind
of shadow mouse pointer seems to be moving behind with hover effects on UI
components, but the screen and "real" mouse pointer don't.
When I deactivate the magnifier, the problem disappears.
I can see this error message appearing in the logs when I activate the
magnifier at 20:23 :
before the activation but could be related :
gnome-shell[1755]: clutter_actor_set_name: assertion 'CLUTTER_IS_ACTOR (self)'
failed
fnome-shell[1755]: clutter_actor_set_accessible_name: assertion
'CLUTTER_IS_ACTOR (self)' failed
after :
gnome-shell[1755]: value "nan" of type 'gfloat' is invalid or out of
range for property 'y' of type 'gfloat' (massive amount of log lines)
gnome-shell[1755]: clutter_actor_allocate: assertion '!isnan
(real_allocation.x1) && !isnan (real_allocation.x2) && !isnan
(real_allocation.y1) && !isnan (real_allocation.y2)' failed
gnome-shell[1755]: Can't update stage views actor unnamed [ClutterActor] is on
because it needs an allocation.
gnome-shell[1755]: Can't update stage views actor unnamed [ClutterActor] is on
because it needs an allocation.
I add the journal.txt file to the report
ProblemType: Bug
DistroRelease: Ubuntu 25.04
Package: gnome-shell 48~beta-3ubuntu1
ProcVersionSignature: Ubuntu 6.12.0-15.15-generic 6.12.11
Uname: Linux 6.12.0-15-generic x86_64
ApportVersion: 2.31.0+git20250220-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Feb 24 20:15:32 2025
DisplayManager: gdm3
InstallationDate: Installed on 2025-02-23 (1 days ago)
InstallationMedia: Ubuntu 24.10 "Oracular Oriole" - Release amd64 (20241009.4)
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
RelatedPackageVersions: mutter-common 48~beta-4ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to plucky on 2025-02-23 (1 days ago)
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug plucky wayland-session
** Attachment added: "journal.txt"
https://bugs.launchpad.net/bugs/2099933/+attachment/5860217/+files/journal.txt
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https://bugs.launchpad.net/bugs/2099933
Title:
display freezes when magnifier is activated
Status in gnome-shell package in Ubuntu:
New
Bug description:
When I activate the zoom feature, the screen is well magnified but the mouse
pointer stops moving when displacing the mouse, the display is frozen. A kind
of shadow mouse pointer seems to be moving behind with hover effects on UI
components, but the screen and "real" mouse pointer don't.
When I deactivate the magnifier, the problem disappears.
I can see this error message appearing in the logs when I activate the
magnifier at 20:23 :
before the activation but could be related :
gnome-shell[1755]: clutter_actor_set_name: assertion 'CLUTTER_IS_ACTOR
(self)' failed
fnome-shell[1755]: clutter_actor_set_accessible_name: assertion
'CLUTTER_IS_ACTOR (self)' failed
after :
gnome-shell[1755]: value "nan" of type 'gfloat' is invalid or out of
range for property 'y' of type 'gfloat' (massive amount of log lines)
gnome-shell[1755]: clutter_actor_allocate: assertion '!isnan
(real_allocation.x1) && !isnan (real_allocation.x2) && !isnan
(real_allocation.y1) && !isnan (real_allocation.y2)' failed
gnome-shell[1755]: Can't update stage views actor unnamed [ClutterActor] is
on because it needs an allocation.
gnome-shell[1755]: Can't update stage views actor unnamed [ClutterActor] is
on because it needs an allocation.
I add the journal.txt file to the report
ProblemType: Bug
DistroRelease: Ubuntu 25.04
Package: gnome-shell 48~beta-3ubuntu1
ProcVersionSignature: Ubuntu 6.12.0-15.15-generic 6.12.11
Uname: Linux 6.12.0-15-generic x86_64
ApportVersion: 2.31.0+git20250220-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Feb 24 20:15:32 2025
DisplayManager: gdm3
InstallationDate: Installed on 2025-02-23 (1 days ago)
InstallationMedia: Ubuntu 24.10 "Oracular Oriole" - Release amd64 (20241009.4)
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
RelatedPackageVersions: mutter-common 48~beta-4ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to plucky on 2025-02-23 (1 days ago)
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