On 14 Jun 2006, at 19:31, Bryce Harrington wrote: > > The approach we've taken is to encourage users with ideas, to make > sure > they're recorded in the RFE tracker (i.e., look for a similar idea > already filed, and add to that, or create a new ticket if its a new > idea.) This gets the feedback collected, but more importantly it > keeps > the mailing lists clear of threads constantly re-proposing the same > ideas. ;-)
I'm sure that works well up to a point; the hard part with any feedback collection scheme is figuring out how much you didn't get because the user couldn't figure out what to do, or considered it to be too much effort. I know I usually heave a heavy sigh at the "looking for duplicates" stage every time I file a bug; if I wasn't lucky enough to be getting paid for the time it takes to do it I have to admit I'd probably think twice about bothering. (I'd probably still file the bug and let somebody else worry about finding the duplicates though; despite most projects' efforts to simplify the process, many others will probably just look at the relative complexity of filing a bug and hope the next update fixed the problem instead...) Cheeri, Calum. -- CALUM BENSON, Usability Engineer Sun Microsystems Ireland mailto:[EMAIL PROTECTED] Java Desktop System Team http://blogs.sun.com/calum +353 1 819 9771 Any opinions are personal and not necessarily those of Sun Microsystems _______________________________________________ Desktop_architects mailing list Desktop_architects@lists.osdl.org https://lists.osdl.org/mailman/listinfo/desktop_architects