I AGREE
----- Original Message -----
From: Tony <[EMAIL PROTECTED]>
To: Ken Joy <[EMAIL PROTECTED]>; Bob Martin <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>
Sent: Wednesday, August 30, 2000 12:15 PM
Subject: RE: NetworkSolutions (slightly OT)
> I just followed up on the exact same situation.
> The domain in question was transfered a week before the NetSol renewal
date.
> I called NetSol at 1-800-779-1710 and was told by Billing Rep Kalwan
after
> he looked up the invoice number
> that the invoice was indeed valid and that we owed $35.00 for the renewal.
> Only after checking their whois
> database did he concede that they no longer had this domain. I then spoke
> with his supervisor..Akbar, who
> admitted they were aware of the problem and advised that he would have to
> send a 'report' to the 'Accounting Department'
> about this domain and that I should ignore any future billing notices.
When
> I protested and mentioned the mess
> they created with the collection agency debacle he stated that only unpaid
> initial registrations were being
> turned over to collection and/or the auction process.
>
> I have a real problem with this. As Bob stated, there are probably HUGE
> amounts of people who are paying these invoices.
> This is a problem in the United States as companies can be successfully
> prosecuted by the US Attorney General under the RICO laws for this type of
> screwup. They are using the United States Postal Service to send
fraudulent
> invoices to their ex-customers. This is called mail fraud. Their actions
are
> also harming and endangering the trust, good-will and reputation
> of OUR business and Tucows.
>
> I think that a class-action lawsuit or an official complaint to State and
> Federal authorities is in order.
> Verisign and Network Solutions need to IMMEDIATELY stop mailing invoices
> until they get a process in place to remove
> the invalid invoices.
>
> Tony Patti
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
> Behalf Of Ken Joy
> Sent: Wednesday, August 30, 2000 11:41 AM
> To: Bob Martin; [EMAIL PROTECTED]
> Subject: RE: NetworkSolutions (slightly OT)
>
>
> I've been collecting these and following up with ICANN and in some cases
NSI
> directly...please fax me all the documentation, and a brief account of the
> timelines and I'll include it in a report I'm working on...
>
> Fax to:
> 416) 531-2516
> Attn: Ken Joy
>
> Thanks,
>
> Ken
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
> > Behalf Of Bob Martin
> > Sent: August 30, 2000 12:29 PM
> > To: [EMAIL PROTECTED]
> > Subject: NetworkSolutions (slightly OT)
> >
> >
> > OK this is not good.
> >
> > This morning, I received a notice (email) from Network Solutions that a
> > domain of mine was due to expire.
> >
> > I would not even have given it a second look, other than the fact
> > that this
> > is the third one I've received this week either as owner, or
> > administrator.
> >
> > Here's my beef (or tofu)
> >
> > All of these names had been transferred to OpenSRS already.
> >
> > Network Solutions is billing people who may or may not know their
> > domain has
> > been secured with the OpenSRS registry.
> >
> > This causes several problems in my mind, not the least of which is that
my
> > customers now call me each time one of them receives an invoice
> > from NetSol
> > indicating their name is due to expire, even though I have already
secured
> > the name via transfer to OpenSRS!!!
> >
> > My problem is with NetworkSolutions, and I wonder how many people
> > pay these
> > invoices. I have one customer that I know paid the Network
> > Solutions invoice
> > (questioning my assurance that the name was transferred.)
> >
> > There must be someone that I can complain to, that you all can complain
to
> > when this happens to you.
> >
> > Can anyone help out on this one?
> >
> > Bob Martin
> > Shore Communications, LLC
> > http://www.shorecom.com
> > Website Hosting from $9.95/month
> > Internet Access from $10.25/month
> > Domain Registration $20 No Internic Fees!
> >
>
>
