Section 4.9.3 of the CA/Browser Forum's Baseline Requirements says:
"The CA SHALL provide Subscribers, Relying Parties, Application Software
Suppliers, and other third parties with clear instructions for reporting
suspected Private Key Compromise, Certificate misuse, or other types of
fraud, compromise, misuse, inappropriate conduct, or any other matter
related to Certificates. The CA SHALL publicly disclose the instructions
through a readily accessible online means.”

Mozilla has made a central list of these mechanisms in the CCADB [1] but,
as it turns out, some of them (such as web forms with CAPTCHAs) are
difficult to use. It is proposed that Mozilla policy go above and beyond
the BR requirement to state that email must be one of the problem reporting
methods supported.

Another argument in favor or requiring CAs to accept problem reports via
email is that it provides the reporter with evidence of the submission via
their email client and server logs.

Arguments against this requirement include the burden placed on CAs who
must sort through the large quantities of SPAM received by any published
email address, concerns with email reliability, and the reporter's
inability to confirm that their email has been received by the CA.

According to CCADB [1], all but a handful of CAs already support problem
reporting via email.

I would appreciate everyone's input on this topic.

This is: https://github.com/mozilla/pkipolicy/issues/98

[1]
https://ccadb-public.secure.force.com/mozilla/ProblemReportingMechanismsReport
-------

This is a proposed update to Mozilla's root store policy for version
2.6. Please keep discussion in this group rather than on GitHub. Silence
is consent.

Policy 2.5 (current version):
https://github.com/mozilla/pkipolicy/blob/2.5/rootstore/policy.md
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