I personally do think that it matters to this forum. A CA - no matter what kind 
of certificates it issues - must take revocation requests seriously and act 
immediately, even if the email is sent to the wrong address. If an employee at 
the help desk is unable to forward revocation requests, or needs several weeks 
to reply, then there is something not correct with the CA, no matter if the 
revocation request is related to a web certificate or code signing certificate. 
That's my opinion on this case.
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