No argument from me there. We generally act on them no matter what.
Typically any email sent to supp...@digicert.com requesting revocation is
forwarded to rev...@digicert.com. That's the standard procedure. This one
was missed unfortunately.

-----Original Message-----
From: dev-security-policy <dev-security-policy-boun...@lists.mozilla.org> On
Behalf Of Daniel Marschall via dev-security-policy
Sent: Thursday, May 9, 2019 4:16 PM
To: mozilla-dev-security-pol...@lists.mozilla.org
Subject: RE: Reported Digicert key compromise but not revoked

I personally do think that it matters to this forum. A CA - no matter what
kind of certificates it issues - must take revocation requests seriously and
act immediately, even if the email is sent to the wrong address. If an
employee at the help desk is unable to forward revocation requests, or needs
several weeks to reply, then there is something not correct with the CA, no
matter if the revocation request is related to a web certificate or code
signing certificate. That's my opinion on this case.
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