On 2021/07/08 21:03:39 Erik Ritter wrote:
> Hi all,
>
> I'm a PMC member for Apache Superset, and we've recently been struggling
> with the number of issues reported in our Github repo. We're
currently at > 800 open issues, and are having trouble keeping up with
responding and
> addressing all the user issues and feedback. We were curious if any other
> Apache projects had a way of managing Github issues that works for them.
I am not sure what you mean by “open issues” and have no idea about
Apache Superset, but I understand from your follow-up that your question
is rather about tickets than issues. GitHub is surely a large part of
your problem. It can do for an amateur project, but a project with
thousands of tickets needs a proper ITS.
Another meta-issue is permissions on your ITS. I for one have been
contributing to Apache for decades, yet I have no permission to even
retitle a ticket in your ITS. That topic is discussed in
https://lists.apache.org/thread/nzq5pykml8zbdld019ds2z49pgjldmqv
Ticket analysis and triaging are complicated, so if even those who have
all the resources (skills/will) needed don't get the permission by
default, you need to work on recruiting and retaining volunteers.
Regarding recruitment, analysis is completely lacking from
https://superset.apache.org/developer-docs/contributing/overview#types-of-contributions
This does not help retention, which suffers when a role is not valorized
and/or credited. It's not clear that Superset embodies “Community Over
Code” judging from
https://github.com/apache/superset/graphs/contributors, which seems to
consider nothing but commits. I can't really recommend All Contributors
as a tool (see e.g.
https://github.com/all-contributors/allcontributors.org/issues/1066 for
example), but the effort highlights a meta-issue multiple projects
struggle with. Analysis and triaging are rarely rewarding, and *from a
very quick look*, I don't see much in Superset to credit or encourage
important roles such as analysis, QA and strategic advice.
As things currently stand, the problem goes beyond credit; it is
difficult to advise you in part because I do not even see how many
people have the permissions needed to help you with analysis/triage.
I am also unsure what you mean by “feedback“, but in any case, having an
ITS designed to track all issues would surely help.
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Philippe Cloutier
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