Nope, the last few days convinced me that we do not want that ;) But it gave a nice impression what we should add to the issues templates so bug reports are actionable.
Am Mi., 22. Aug. 2018 um 01:21 Uhr schrieb julio cesar sanchez <jcesarmob...@gmail.com>: > > I just had a quick look and around 90% of new issues are tagged with > support label. Do we really want that? Real issues will be buried with this > volume of support issues. > > El sábado, 11 de agosto de 2018, julio cesar sanchez <jcesarmob...@gmail.com> > escribió: > > > I have always closed the issues that weren’t issues and pointed people to > > SO or slack. Same for when ask questions on the dev mail list. > > > > El sábado, 11 de agosto de 2018, Jan Piotrowski <piotrow...@gmail.com> > > escribió: > > > >> > I think we should make that clear in the issue template > >> > and direct people to slack or stackoverflow. > >> > >> I personally don't really think that's necessary. > >> > >> The issue volume for Cordova is very low (at least on JIRA and at > >> least since Github issues were enabled), so having a few support > >> requests bring some activity (and in the best case positive outcome > >> for the users) is actually a good thing. > >> > >> Another aspect: The moment you introduce a restrictive policy, the > >> issues work as a maintainer tends to get very negative - most people > >> ignore the issue template anyway and post their support requests > >> anway, which you have to close and post a canned reply. > >> > >> Which of course doesn't mean that the "Support Request" issue template > >> should not direct people to StackOverflow and Slack, and definitely > >> include some fields to fill out so we have something to work with (OS, > >> versions etc.). But that's a thing for the other mailing list thread. > >> > >> If the volume or benefit of support requests ever gets overwhelming, > >> we can still change that policy. > >> > >> > We might still use a support label as closing reason. > >> > >> If the majority of maintainers really wants to disallow support > >> requests, this would be a nice way to categorize those requests and > >> enable a discussion in the closed issue anyway. > >> > >> -J > >> > >> > >> 2018-08-11 9:30 GMT+02:00 <raphine...@gmail.com>: > >> > Jan proposed a support label for issues more than once. That fit me > >> > thinking. Do we really want to allow support questions like this one > >> [1] in > >> > the issues? > >> > > >> > I'm definitely against it. I think we should make that clear in the > >> issue > >> > template and direct people to slack or stackoverflow. We might still > >> use a > >> > support label as closing reason. > >> > > >> > What do you think? > >> > > >> > [1]: https://github.com/apache/cordova-android/issues/474 > >> > >> --------------------------------------------------------------------- > >> To unsubscribe, e-mail: dev-unsubscr...@cordova.apache.org > >> For additional commands, e-mail: dev-h...@cordova.apache.org > >> > >> --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@cordova.apache.org For additional commands, e-mail: dev-h...@cordova.apache.org
