Slightly revised the section of scenario B. tora - Takamichi Akiyama wrote:
Please think of a shop. There are three people involved. - a customer - a clerk in the counter - a staff in the warehouse
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Scenario A: The customer talks to the clerk to request an item A. The clerk asks to the staff to bring the item A. The staff looks for the item A in the warehouse. She, however, cannot find the item A, but can find a similar item B and then bring it to the counter. The clerk hands the item B to the customer. There is no difference can be found at a glance. The customer buys the item B.
Scenario B: The customer talks to the clerk to request an item A. The clerk asks to the staff to bring the item A. The staff looks for the item A in the warehouse. She, however, cannot find the item A. She answers that the item A is out of stock. The clerk reacts to the answer by asking the staff to list alternatives. The staff looks for its alternatives and reports them to the clerk. The clerk apologizes for out of stock and shows a list of the alternatives. The customer chooses one of them or cancels his request. ... It would be better if our Bouncer acts as the scenario B rather than A. Best, Tora --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
