Hi community,
because of our agents (1st Level-Support) do not work all together at teh same
time, I insert another dashlet "Internal Messages". Therefore I copied the
functionality of "AgentTicketPhone". This means, all this posted internal
messages are tickets.
The mask for posting a message contains only an edit-box for the subject and
another for the content. All other fields are prefilled and disabled.
Now I try to add a function to edit a message afterwards it was created.
Here is, what I achieved till now:
1.) File: ArticleEdit.pm
Directory: /Kernel/Output/HTML/FilterElementPost
This file provides a button "Edit" into the articlemenu and the corresponding
link.
2.) File: AgentArticleEdit.pm
Directory: /Custom/Kernel/Modules
Tis file contains the calling function:
my $Success = $TicketObject->ArticleUpdate(
ArticleID => $GetParam{ArticleID},
UserID => $Self->{UserID},
);
3.) Core-file (Standard Core-File of OTRS)
File: Article.pm
Directory: /Kernel/System/ticket
This file contains:
=item ArticleUpdate()
update an article
Note: Keys "Body", "Subject", "From", "To", "Cc", "ReplyTo", "ArticleType" and
"SenderType" are implemented.
my $Success = $TicketObject->ArticleUpdate(
ArticleID => 123,
Key => 'Body',
Value => 'New Body',
UserID => 123,
TicketID => 123,
);
my $Success = $TicketObject->ArticleUpdate(
ArticleID => 123,
Key => 'ArticleType',
Value => 'email-internal',
UserID => 123,
TicketID => 123,
);
Events:
ArticleUpdate
=cut
sub ArticleUpdate {
...
}
4.) Output-File for edit-mask
A *.tt file, that provides a mask with to editboxes and a button to update the
message.
Now, when clicking the button "edit" in a zoomed message (ticket), a new
Popup-window appears and I could edit the subject or the content.
But when clicking the button "update", an error-screen appears and the
otrs-logfile contains the following error-message:
[Error][Kernel::System::Ticket::Article::ArticleUpdate][2074] Need Key!
I know, the Key is needed for the SQL-Statement to update the corresponding
field into the database.
How could I set this value for "Key"?
Thanks in advance.
Sepp
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