Maybe https://opar.perl-services.de/dist/ArticleCopyMoveDelete-5.0.2
fits your needs...
Am 21.11.2017 um 09:38 schrieb Josef Penzkofer:
> Hi community,
>
> because of our agents (1st Level-Support) do not work all together at teh
> same time, I insert another dashlet "Internal Messages". Therefore I copied
> the functionality of "AgentTicketPhone". This means, all this posted internal
> messages are tickets.
>
> The mask for posting a message contains only an edit-box for the subject and
> another for the content. All other fields are prefilled and disabled.
>
> Now I try to add a function to edit a message afterwards it was created.
>
> Here is, what I achieved till now:
> 1.) File: ArticleEdit.pm
> Directory: /Kernel/Output/HTML/FilterElementPost
>
> This file provides a button "Edit" into the articlemenu and the corresponding
> link.
>
> 2.) File: AgentArticleEdit.pm
> Directory: /Custom/Kernel/Modules
>
> Tis file contains the calling function:
> my $Success = $TicketObject->ArticleUpdate(
> ArticleID => $GetParam{ArticleID},
> UserID => $Self->{UserID},
> );
>
> 3.) Core-file (Standard Core-File of OTRS)
> File: Article.pm
> Directory: /Kernel/System/ticket
>
> This file contains:
> =item ArticleUpdate()
> update an article
> Note: Keys "Body", "Subject", "From", "To", "Cc", "ReplyTo", "ArticleType"
> and "SenderType" are implemented.
>
> my $Success = $TicketObject->ArticleUpdate(
> ArticleID => 123,
> Key => 'Body',
> Value => 'New Body',
> UserID => 123,
> TicketID => 123,
> );
>
> my $Success = $TicketObject->ArticleUpdate(
> ArticleID => 123,
> Key => 'ArticleType',
> Value => 'email-internal',
> UserID => 123,
> TicketID => 123,
> );
>
> Events:
> ArticleUpdate
>
> =cut
>
> sub ArticleUpdate {
> ...
> }
>
> 4.) Output-File for edit-mask
> A *.tt file, that provides a mask with to editboxes and a button to update
> the message.
>
> Now, when clicking the button "edit" in a zoomed message (ticket), a new
> Popup-window appears and I could edit the subject or the content.
>
> But when clicking the button "update", an error-screen appears and the
> otrs-logfile contains the following error-message:
> [Error][Kernel::System::Ticket::Article::ArticleUpdate][2074] Need Key!
>
> I know, the Key is needed for the SQL-Statement to update the corresponding
> field into the database.
>
> How could I set this value for "Key"?
>
> Thanks in advance.
>
> Sepp
>
>
>
>
>
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