On 23 November 2014 at 21:33, Benson Margulies <bimargul...@gmail.com> wrote:
> > > > > > > > I am also slightly sceptical of carpet-bombing jira with this stuff; > > > > once we request more test data we're also giving the expectation that > > > > someone /will/ be looking at the additional data that the user has > > > > supplied. So I would be expecting whoever triages with this method to > > > > also be willing to do at least some followup...? > > > > I argue that touching a JIRA is taking responsibility. If you ask for a > test case or clarification, you should at least be prepared to make a > significant effort to resolve it if the OP coughs something up. > Not always, and I disagree with the principle as it dis-incentivises triage. If you ask for more information that may be enough information that you say... "oops... that's beyond my ken" So I think that if you ask for info, you need to be prepared to comment on the ticket if the OP responds. That comment may be "ok, thank you for that additional info, on the basis of the info provided, this is beyond my skill currently, I'll see if there is somebody else can take a look" Triage is a different skill from fixing bugs... let's not kill those who want to help by triaging! (and we need to stop drowning in bugs BTW)
