Hi,
I think once the ticket is resolved it stays in this state. It
disappears from open tickets and resolution status is no more "Unresolved".
When I went through tickets last time I used Resolve or Close button.
Never closed resolved issue.
Regards,
Tom
On 05. 02. 21 15:03, Joachim Rohde wrote:
Hi everyone
Just got short beginner question: I've just created my first JIRA ticket
for NetBeans (NETBEANS-5335). Before I created the ticket I was
searching JIRA if there was already a ticket. Even though I couldn't
find any I found some other tickets that were still in status "resolved"
but already had a "Fix Version" pre 12.3 and the last update was
sometimes already half a year ago (e.g. NETBEANS-2333, NETBEANS-3428,
NETBEANS-4474, NETBEANS-4507). So I was asking myself how this is
handled within the NetBeans project? Are you waiting till the ticket
creator closes the ticket? Is there a recurring clean-up? Should I ping
the creator if I see such a ticket? Or mentioning it here on the mailing
list so someone with the right rights can close it? What's best practice
here?
Have a nice weekend,
Joachim
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