OK, hints give some ideas.
- "Resolve Issue" indicates that Assignee resolved the issue and
Reporter can approve suggested resolution. At this moment also Fix
Version should be set.
- "Close Issue" directly closes issue, no further reaction is expected
and it's not possible to change properties of the issue (like Fix
Version or Component).
I went through all resolved issues and closed them. There were 514 of
them so sorry for the mail flood.
Tom
On 05. 02. 21 17:04, Eric Bresie wrote:
In my experience with JIRA, some of this depends on the "workflow", state
transitioned rules, and role/permissions for given JIRA project/user.
There are two similar fields "Status" and a "Resolution" field. Maybe
getting confused around this. For a random ticket I see the following:
Status:OPEN
Resolution:Unresolved
I believe the links at the top may help transition the "Status" between
states. Same random ticket I see
- Start Progress
- Resolve Issue
- Close Issue
The links available may be different depending on the current state.
Assume the "Resolve Issue" may result in it being "resolved" but not yet
closed. Assume the "Close Issue" may be needed.
Is there any "JIRA Usage" documentation (for Apache or Team) maybe on an
applicable documentation page somewhere that spells this out?
On Fri, Feb 5, 2021 at 9:43 AM Tomáš Procházka <[email protected]> wrote:
Hi,
I think once the ticket is resolved it stays in this state. It
disappears from open tickets and resolution status is no more "Unresolved".
When I went through tickets last time I used Resolve or Close button.
Never closed resolved issue.
Regards,
Tom
On 05. 02. 21 15:03, Joachim Rohde wrote:
Hi everyone
Just got short beginner question: I've just created my first JIRA ticket
for NetBeans (NETBEANS-5335). Before I created the ticket I was
searching JIRA if there was already a ticket. Even though I couldn't
find any I found some other tickets that were still in status "resolved"
but already had a "Fix Version" pre 12.3 and the last update was
sometimes already half a year ago (e.g. NETBEANS-2333, NETBEANS-3428,
NETBEANS-4474, NETBEANS-4507). So I was asking myself how this is
handled within the NetBeans project? Are you waiting till the ticket
creator closes the ticket? Is there a recurring clean-up? Should I ping
the creator if I see such a ticket? Or mentioning it here on the mailing
list so someone with the right rights can close it? What's best practice
here?
Have a nice weekend,
Joachim
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