You're absolutely right, and the distinction between the two is a fine and shifting line from organisation to organisation. And of course, there is a lot of overlap.
And we have that also in OFBiz. We have CRM/SFA functionalities in - Accounting (e.g. the AR functions and Agreements), - Party (e.g. the financial overview, shopping lists, contact lists), - Order (Orders, Quotes, Requests, Requirements, etc.), - Product (the Catalog web-app: agreements, Orders, Communications; in the Facility web-app: agreements), - and of course in Marketing (both the SFA web-app and the Marketing web-app). And the same can be said for SRM. It seems we like OFBiz (OOTB) that way, though whatever implication it may have down the line (adoption wise, maintenance wise for both code and documentation, community-growth wise). Best regards, Pierre Smits Apache Trafodion <https://trafodion.apache.org>, Vice President Apache Directory <https://directory.apache.org>, PMC Member Apache Incubator <https://incubator.apache.org>, committer *Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges) since 2008* Apache Steve <https://steve.apache.org>, committer On Mon, Sep 3, 2018 at 6:51 PM, Jacques Le Roux < jacques.le.r...@les7arts.com> wrote: > Le 03/09/2018 à 17:07, Sharan Foga a écrit : > >> It's not obvious to new users what SFA is or means. In the past I think >> there have been conversations about renaming it to CRM as people know that >> abbreviation. Perhaps it's time to start that discussion again... >> >> Thanks >> Sharan >> > Hi Sharan > > Indeed, it seems to me too that CRM is much more known than SFA > > Nevertheless there is a difference between them: > https://www.google.fr/search?q=sfa+vs+crm&ie=UTF-8 > Reading articles there (notably https://www.quora.com/What-are > -the-key-differences-between-CRM-and-SFA) it seems to me that what we > have in OFBiz is more SFA than CRM > > Jacques > >
