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https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12721692#action_12721692
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Serveen Kaur commented on OFBIZ-2561:
-------------------------------------
Thanks for your comments.
We were not aware of customer request functionality under order module, but
still there is no provision to provide solution to the request.
We would like to provide the solution functionaltiy under order module.Any
suggestions are appreciatable.
Thanks & Regards :
Serveen Kaur Suri| iLabs | L&T Infotech Ltd, Navi Mumbai
> Implementing Customer Service functionality
> --------------------------------------------
>
> Key: OFBIZ-2561
> URL: https://issues.apache.org/jira/browse/OFBIZ-2561
> Project: OFBiz
> Issue Type: New Feature
> Components: marketing
> Affects Versions: SVN trunk
> Reporter: Serveen Kaur
> Fix For: SVN trunk
>
> Attachments: SFA_CustomerService.patch
>
> Original Estimate: 48h
> Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to
> that query is provided to customer by employee via email notification.
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