Just curious - how is a SalesOpportunity different from a Request (or
CustRequest in OFBiz)? What does SalesOpportunity model?
-Adrian
On 9/15/2011 7:19 AM, Scott Gray wrote:
Not necessarily every communication event, but if it requires action then a
WorkEffort seems like the logic choice to track the work done.
If you were to send more emails in connection with the opportunity then they
would be linked to the existing WorkEffort.
Ask yourself this, why is there a SalesOpportunityWorkEffort entity? What
purpose does it fulfill if not the type of problem that you are describing here?
Regards
Scott
On 15/09/2011, at 6:10 PM, Hans Bakker wrote:
Sure I am all in favor to use the existing datamodel, this means however
that every communication event will have a workeffort connected to it
because somebody has to handle it? sounds a it bureaucratic?,
then as a result of the creation of the opportunity more emails are sent
from the opportunity, we need a workeffort to create another
communication event? What kind of information the workeffort adds?
Regards,
Hans
On Thu, 2011-09-15 at 17:37 +1200, Scott Gray wrote:
It is possible to have a link between CommunicationEvent and SalesOpportunity via
SalesOpportunityWorkEffort -> WorkEffort -> CommunicationEventWorkEffort.
The business case could be redescribed as:
- Email Received (CommunicationEvent)
- WorkEffort created to handle the communication
- Communication deemed to be a sales opportunity and record is created
Regards
Scott
On 15/09/2011, at 4:13 PM, Hans Bakker wrote:
Business case:
An email is received requesting more information about certain services
where the originator could be interested in.
The support person receives the email and creates an opportunity in SFA
for the sales people.
Problem:
currently it is not possible to have a link between CommunicationEvent
and SalesOpportunity entity.
Proposal:
create a new entity:
SalesOpportCommEvent:
key: salesOpportunityId, communicationEventId
comments please?
Regards,
Hans
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--
Ofbiz on twitter: http://twitter.com/apache_ofbiz
Alternative ofbiz website: http://www.ofbiz.info
http://www.antwebsystems.com : Quality services for competitive rates.
