Hi Brennan, first of all sorry for the late response, we had a mail outage at Apache and mails are coming in with a huge delay. But anyway thanks for sharing your experience with us and proposing some good ideas how to improve this. There is indeed a lot of room for improvements.
Your described problem is also valid and should be fixed ... OpenOffice has a lot of room for improvements in the UX area and your help is very appreciated. If you are interested to work closer with the project and help us in this area you should subscribe to this mailing list to get the replies directly. Kind regards Juergen On 08/05/14 16:55, Brennan Novak wrote: > Hello OpenOffice Team, > > My name is Brennan. I am a user experience designer & engineer, I am > currently building the FOSS crypto-webmail project Mailpile... perhaps you > have heard of it :) > > Here is a link explaining the current user experience flow which I > experienced as a major pain point this morning trying to file my first > OpenOffice bug report: > > https://brennannovak.com/notes/432 > > I believe my initial bug is quite valid and should be fixed. But, I also > believe that it is equally valid to improve the user experience of reporting > bugs themselves- the 10 step process I found myself in was a quagmire that I > almost gave up on, but I resolved when I started working on Mailpile to be > better member of the FOSS community and to strive to report UX bugs by giving > other FOSS projects more patience, empathy, and effort to help them improve! > > I realize that making it easier to file bugs will probably increase your > volume of bugs filed (certainly a mixed blessing), and that this will require > more filtering & diligence from your team to weed through them. I am > completely unaware of what resources OO has and how feasible this, but it > seems fortuitous to improve things a bit from the current state. > > I have numerous other improvement ideas I have encountered in the setup and > updating flows of OpenOffice and would be willing to share them, so long as > it is helpful to your team! > > Sincerely, > Brennan Novak > Mailpile - taking email back! > https://mailpile.is > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
