> From: Peter Kovacs [mailto:pe...@apache.org] > Sent: Saturday, December 29, 2018 3:17 PM > To: dev; users > Subject: [discussion] get rid of NOT_AN_OOO_ISSUE > > Hi all, > > I would like to get rid of the Resolution "NOT_AN_OOO_ISSUE". This > leaves people angry and it is annoying to Copy paste or just rewrite > always the same stuff. > > So I wonder if we could add a component user support, and allocate the > users list to it. With that we have a broader community > looking at those > help requests, and handle them like every other Issue. Also maybe the > barrier between developers/testers and user support gets > reduced a bit. > > If it is a bug someone can simply change the component and we > can check > for reproducibility. Instead of NOT_AN_ISSUE I would like to > have FIXED > by workaround or something similar. > > > can you take some time and write your opinion?
my opinion: Bugzilla is not a support ticket system. If we were to start inviting users (through an appropriate category in Bugzilla) to submit support requests here, we would be creating additional work for ourselves. I don't think there will be more satisfaction through more tolerance in the use of Bugzilla. See the following example: For years, we have tolerated misbehavior by users on the German users mailing list (users...@openoffice.apache.org), and what we achieve is not happy users, but confusion, inefficiency, and frustration among volunteers and users. Sorry, I understand your concern, but I don't think we can solve the problems of misuse of Bugzilla in that way. greetings, Jörg --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
