Hi Diane, On Mon, Oct 21, 2002 at 05:55:48PM -0700, Diane Shieh wrote:
> I have a few questions to ask. I am using OTRS to answer all of my > tech-support questions. Before OTRS, I used PINE. Upon using it for > a few months, I had a list of pro's and con's of using OTRS. I really > like the way the tickets are managed, and how tickets are escalated etc. > Some users of mine require a few correspondances so its very easy for me > to keep track of them with your ticketing system. Also the > newly-implemented pull-down responses are nice as well. I am > having a great time using OTRS. However, I saw some things that may make > OTRS more managable/user friendly. Fine! :) > I Delete function > > I have started to get a lot of SPAM to my tech support email address. I > get about 50-100 a day. I was wondering if you guys were going to > implement a delete button so I can just delete the mail, and save space. > I don't want to store it. I see this point. But it's a problem to delete it. -=> database inconsistency. :-/ How about a spam queue. Move all spam emails into this queue (that's all - one click). There is a program called GenericAgent.pl, this can close all tickets in the spam queue (via cron). -=> Each spam email needs just one click. > II Queue view > > Is it possible to have the Queue View be more like a mail box. Where you > can only see the To/From/Subject line? And then when you click on it, then > you see the full message? It doesn't make sense to have half of the > message showing because then you only have 10 messages per page. Feature implemented (now). ,) Comes with 0.5 Beta8 (1-2 days). > III Changing Queues > > I did not understand the function of changing queues. I did not > understand why I would have to send an email out to change queues? Like > if I had a queue called accounts, but I wanted to change the email to the > software queue, I would need to send the email out first? I didn't > understand it. Maybe you can clarify. No. You can move tickets from one queue (e. g. accounts) into a other queue (e. g. software) without sending a email (on this move action) to the customer. > These are the main things that I encountered. I really love using OTRS. > It is very useful in my job, and I thank you all for making it so > wonderful. =)Diane Thanks! =:-) Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OpenTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
