Hi Wictor, thanks for your reply, but I have had problems to understand what you mean. We don't use the queues to sort different customers.
I only need to know, if it is possible to assign more then one e-mail-address (maybe trillions) to a queue? I wonder why the e-mail-adresses are not shown correctly, when I assign more then one address to one queue. Thanks and regards! Tobias --------------------------------- Hello, On Fri, Nov 14, 2003 at 02:31:53PM +0100, TK wrote: > I defined some e-mail-addresses and assigned them to only one queue. When I now want > to create a new ticket in either 'new ticket' (customer) or 'phone view' (agent), I > can only choose one e-mail-address in the to-field. > Is this a known problem? Or do I have to create a queue for each e-mail-address? yes, there is no point in showing trillion adresses for the same queue. If you want to sort different customers, use different queues. You might also want to look at the PhoneViewSelectionString configuration setting. -- Regards, Wiktor Wodecki net mobile AG _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
