Hi Tobias,
On Mon, Nov 17, 2003 at 03:45:57PM +0100, TK wrote:
> thanks for your reply, but I have had problems to understand what you mean.
> We don't use the queues to sort different customers.
>
> I only need to know, if it is possible to assign more then one e-mail-address (maybe
> trillions) to a queue?
> I wonder why the e-mail-adresses are not shown correctly, when I assign more then
> one address to one queue.
It's possible to assign more then one e-mail-address to a queue. But in the
phone view you only will see just each queue one time (-> just one address
for one queue).
PS: Maybe this helps you also:
[Kernel/Config/Defaults.pm]
# PhoneViewSelectionType
# (To: seection type. Queue => show all queues, SystemAddress => show all system
# addresses;) [Queue|SystemAddress]
# $Self->{PhoneViewSelectionType} = 'Queue';
$Self->{PhoneViewSelectionType} = 'SystemAddress';
# PhoneViewSelectionString
# (String for To: selection.)
# use this for PhoneViewSelectionType = Queue
# $Self->{PhoneViewSelectionString} = 'Queue: <Queue> - <QueueComment>';
# $Self->{PhoneViewSelectionString} = '<Queue>';
# use this for PhoneViewSelectionType = SystemAddress
# $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> -
<QueueComment>';
$Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue>';
# PhoneViewOwnSelection
# (If this is in use, "just this selection is valid" for the PhoneView.)
# $Self->{PhoneViewOwnSelection} = {
# # QueueID => String
# '1' => 'First Queue!',
# '2' => 'Second Queue!',
# };
[...]
> Tobias
Martin
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