Hi Alex, What exactely do you want to do ? I did add some phone number and billing system information on our OTRS customer_user. I changed the customer_user table added some columns. Then you need to change the Config.pm. Then I realized that the phone view customer lookup slowed down (I have some 800.000 customers)so we added some indexes on the same table and changed DB.pm files and Config.pm. Speed is fine now; really faaaaast.
Plus developped a little perl script to updat the data fom our billing system during the night. I posted a low level howto on otrs earlier this year. If this what you are looking for, try the archive. If you do not find it there I can resubmit. hth Paul "Alex Mihicinac" <[EMAIL PROTECTED]>@otrs.org on 24-11-2003 16:15:57 Please respond to Development community of OTRS <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] To: <[EMAIL PROTECTED]> cc: Subject: [dev] Entry point @ Utilities page Hi all, I'd like to link some external data to OTRS customerID. So I'm wondering if there is any "entry point" at utilities page (search by customerID). The best way for me it would be something like this URL http://localhost/otrs/index.pl?Action=AgentUtilities&CustomerID=12345 Any hits? Thanks in advance! Best regards, Alex _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
