On Mon, Nov 24, 2003 at 04:48:35PM +0100, Alex Mihicinac wrote: > > What exactely do you want to do ? > > I did add some phone number and billing system information on > > our OTRS customer_user. I changed the customer_user table > > added some columns. Then you need to change the Config.pm. > > Then I realized that the phone view customer lookup slowed > > down (I have some 800.000 customers)so we added some indexes > > on the same table and changed DB.pm files and Config.pm. > > Speed is fine now; really faaaaast. > > I need much simpler thing - I'd like to have links (URLs), which would > take me to the OTRS search page and show all tickets related to one > specific customerID (that ID would be passed to search engine via URL > variable probably?). For example: when i click specific url (somewhere > on the web, not in otrs) OTRS would open a search page and display all > tickets related to searched customerID. Is that possible?
http://host/otrs/index.pl?Action=AgentCustomer&Subaction=CustomerID&CustomerID=XYZ The same as AgentInterface -> Utilities -> Customer History. .-) > Alex Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
