Martin, This seems to have fixed the problem. Thanks. One last question if I may. Is there a setting to change who the default owner is of a queue? Say I send an e-mail to the support system for a queue. It goes into the proper queue. Then when I login as the customer the e-mail came from to the web it shows the owner as [EMAIL PROTECTED] because the message is not assigned to anyone yet. We would like to change this to "Unassigned" or something in that nature instead of [EMAIL PROTECTED] I looked around the code and saw something in the GenericAgent.pm.examples file in regards to [EMAIL PROTECTED] but not sure if that has anything to do with this problem. Any help appreciated.
Thank you, Brad Dameron www.gammanetworking.com P.S. Great product. Your hard work is appreciated. ----- Original Message ----- From: "Martin Edenhofer" <[EMAIL PROTECTED]> To: "Development community of OTRS" <[EMAIL PROTECTED]> Sent: Sunday, December 14, 2003 4:11 PM Subject: Re: [dev] Latest CVS. > Hi Brad, > > thanks for using the dev mailing list for cvs questions. > > I fixed it. Use the current cvs version and it will work. > > -Martin > > On Fri, Dec 12, 2003 at 03:40:49PM -0800, Serpent wrote: > > I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration: > > > > Groups: > > ----------------- > > HVL > > admin > > stats > > users > > > > All are valid. > > > > > > > > Queue: > > ----------------------- > > Name: HVL > > Sub-Queue of: - > > Group: HVL > > valid: valid > > > > > > > > > > Customer User: > > ------------------------ > > Login: fred > > CustomerID: 1 > > Valid: valid > > > > > > > > Customer User <-> Groups: > > ---------------------------------- > > HVL: RW > > > > > > > > When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups. > > > > While writing this e-mail I just noticed a error in my System Log. It is as follows: > > Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID! > > > > > > This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated. > > > > Thank you, > > Brad Dameron > > > > > > > _______________________________________________ > > OTRS mailing list: dev - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/dev > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > Martin Edenhofer > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
