Hi Brad,
On Mon, Dec 15, 2003 at 06:01:31AM -0800, Serpent wrote:
> This seems to have fixed the problem. Thanks. One last question if I may. Is
> there a setting to change who the default owner is of a queue? Say I send an
> e-mail to the support system for a queue. It goes into the proper queue.
> Then when I login as the customer the e-mail came from to the web it shows
> the owner as [EMAIL PROTECTED] because the message is not assigned to anyone
> yet. We would like to change this to "Unassigned" or something in that
> nature instead of [EMAIL PROTECTED]
> I looked around the code and saw something in the GenericAgent.pm.examples
> file in regards to [EMAIL PROTECTED] but not sure if that has anything to do
> with this problem. Any help appreciated.
You could change the default user (but don't do this). If you want, rename
the [EMAIL PROTECTED] to what you want! .-)
> Thank you,
> Brad Dameron
> www.gammanetworking.com
>
> P.S. Great product. Your hard work is appreciated.
Thanks! :)
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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