Hi Herbert, On Fri, Feb 06, 2004 at 02:46:02PM +0100, Herbert Stocker wrote: > I want to write a little progam to insert tickets by selecting a Mail in the > Outlook Client and writing it into the otrs database > > The ado connection already works very good -- also with blob data so that I > could insert a row into article attachments > > I try to > > insert a Ticket > + an Article with the related Ticked Id > > > A the moment i find the ticket when i go to the search page and search for > the Ticketnumber. > But the Ticket is totally empty: > All the ticket information is empty even the Ticketnumber is empty > > Do I have to update also othe tables ??
Normally not. PS: Try article_sender_type_id = 3. PS: Maybe this helps you also ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.2-database.png Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
