Hi Renê,
On Apr 6, 2009, at 22:50 , Renê Boaventura Jr wrote:
I’m planning a implementation of OTRS and to do this, I need to know
a list of activities and standard procedures. Somebody can help me?
What do you mean "list of activities and standard procedures"?
Standard procedures for implementation questions? Or for standard
development procedures?
Greetings,
-Martin
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