On Monday, March 15, 2004 3:47 PM
Stephan Lauffer <[EMAIL PROTECTED]> wrote:
> we've stored our "customers" in openldap. there we need to use
> utf8 for cn, sn and givenname. otrs-1.2.2 seems not to convert
> utf8 into latin1 (or whatever).
If you tell it to, it will:
> q1 is:
> is there a peace of code (from cvs/ devel) which supports the
> utf8/latin1 transformation or should i go on and write my own "hack"?
utf-8 support is possible in two ways:
Set these in Config.pm:
# $Self->{DefaultCharset} = 'iso-8859-15'; # iso-8859-15 is default
$Self->{CustomerUser} = {
# [...] #
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-15',
# [...] #
},
Or set these:
$Self->{DefaultCharset} = 'utf-8';
$Self->{CustomerUser} = {
# [...] #
# SourceCharset => 'utf-8',
# DestCharset => 'utf-8',
# [...] #
},
If everything fails, uncomment the last two mappings, at least try it.
This should work for iso-8859-1:
$Self->{DefaultCharset} = 'iso-8859-1';
$Self->{CustomerUser} = {
# [...] #
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
# [...] #
},
I know no answers to the other questions right now, sorry.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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