hi!
sorry for the late feedback to the charset mappings.
i've tried out:
1.
$Self->{DefaultCharset} = 'utf-8';
2.
$Self->{CustomerUser2} = {
Name => 'LDAP Backend',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
...
}
$Self->{DefaultCharset} = 'utf-8';
3. dito with
$Self->{DefaultCharset} = 'latin1';
in 1. you can search for user 'm�ller' but the search list
contains utf8 chars.
in 2. and 3. searching for 'm�ller' gives me no result.
my fault?
(tested with 1.2.2. and latest cvs)
On Mon, Mar 15, 2004 at 05:50:44PM +0100, Robert Kehl wrote:
> From: "Robert Kehl" <[EMAIL PROTECTED]>
> To: "Development community of OTRS" <[EMAIL PROTECTED]>
> Date: Mon, 15 Mar 2004 17:50:44 +0100
> X-Mailer: Microsoft Outlook Express 6.00.2800.1106
> Subject: Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support
>
> On Monday, March 15, 2004 3:47 PM
> Stephan Lauffer <[EMAIL PROTECTED]> wrote:
> > we've stored our "customers" in openldap. there we need to use
> > utf8 for cn, sn and givenname. otrs-1.2.2 seems not to convert
> > utf8 into latin1 (or whatever).
>
> If you tell it to, it will:
>
> > q1 is:
> > is there a peace of code (from cvs/ devel) which supports the
> > utf8/latin1 transformation or should i go on and write my own "hack"?
>
> utf-8 support is possible in two ways:
>
> Set these in Config.pm:
> # $Self->{DefaultCharset} = 'iso-8859-15'; # iso-8859-15 is default
> $Self->{CustomerUser} = {
> # [...] #
> SourceCharset => 'utf-8',
> DestCharset => 'iso-8859-15',
> # [...] #
> },
>
> Or set these:
> $Self->{DefaultCharset} = 'utf-8';
> $Self->{CustomerUser} = {
> # [...] #
> # SourceCharset => 'utf-8',
> # DestCharset => 'utf-8',
> # [...] #
> },
>
> If everything fails, uncomment the last two mappings, at least try it.
> This should work for iso-8859-1:
>
> $Self->{DefaultCharset} = 'iso-8859-1';
> $Self->{CustomerUser} = {
> # [...] #
> SourceCharset => 'utf-8',
> DestCharset => 'iso-8859-1',
> # [...] #
> },
>
> I know no answers to the other questions right now, sorry.
>
> Regards,
>
> Robert Kehl
>
> --
> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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--
Liebe Gruesse, with best regards
Stephan Lauffer
[ Pedagogical University Freiburg - Germany ]
[ http://www.ph-freiburg.de/zik/ ]
[ Fon/ Fax: +49 761 682 -459/ -486 ]
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