On Thursday, June 10, 2004 4:44 PM
unbekennt X <[EMAIL PROTECTED]> wrote:
> On a different tack, there are two other areas that I am looking
> into: I would like to see about capturing voice into tickets - since
> I now work at a company that does voice-apps this was kinda
> no-brainer. So two aspects of this would be capturing telephone
> conversations with customers and appending the voice phone session to
> the ticket, and the other aspect being allowing voice control of OTRS
> (you could telephone OTRS and log a ticket etc.)
We're eagerly looking forward for some APIs to connect to and/or some
perly modules that would allow performing the. As this would become a
greater project, I would like you to contact ((otrs.de)) to coordinate
things. You can be quite sure that we did think about this already, but
I can't say much about a prioritisation right now, but don't expect
anything real soon.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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