On Thursday, June 10, 2004 4:44 PM
unbekennt X <[EMAIL PROTECTED]> wrote:
> The second thing I am thinking about is a way to integrate a survey
> tool with OTRS so that support quality and customer opinions can be
> recorded. For example the customer gets a questionnaire after a
> ticket is closed or during it's lifecycle to ask how we are doing,
> etc.
Interesting idea, although somewhat out of the main focus of a ticket
request system in my eyes. Would be more suitable as an Add-On module.
How would you realize the idea then?
Robert Kehl
--
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