On Thursday, June 10, 2004 4:44 PM
unbekennt X <[EMAIL PROTECTED]> wrote:
> The ability for OTRS to append an IRC log to a ticket would imo be a
> huge benefit, and since there are GNU/GPL IRC clients available
> already, it would perhaps not be a very difficult thing to achieve.
I agree: Bringing in a link full of information leading to an IRC client
shouldn't be the hardest Part. The connection back to OTRS would require
the IRC client of either being capable of sending emails, or elsewhere
communicate with OTRS. This could be a bot sitting in the channel.
reacting on commands from Admins and users of that very channel.
> My thinking is that one would want to inititate the IRC session from
> inside an existing ticket - or consequently initiating IRC would
> create a new ticket if none was open.
We shouldn't open a ticket unless the IRC client (ie., the bot) answers
us. He'll do so on behalf of the agent talking to the customer on IRC.
So far,
Robert Kehl
PS: I splitted your other questions up to different threads. Please do
so in future, too.
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